1st North Avenue – Geoffrey Luruti Rd. Kahawa Sukari, Nairobi, KENYA    •    OPEN DAILY 6am-6am
Need Help? Click-to-Call  0708696992

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Payment options

Pay easily and conveniently using M-PESA Mobile money transfer. Select Mpesa payment option after entering all shipment details in the cart section

Pay every time you receive your order at your doorstep in cash. Choose Cash-on-Delivery Option.

COMING SOON: You will soon be able to Pay for your orders easily and conveniently using VISA/MASTERCARD cards.  Stay with us.

frequently asked questions

How do I pay at The Royal Pets?

You can choose from the different payment methods available on our Website. Please find below the list of available payment methods:

  • Cash On Delivery (easy and simple at your doorstep)
  • Credit/Debit Card (Currently Unavailable)
  • Mobile Money

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

How do I pay with my Debit / Credit Card?

THIS FEATURE IS NOT YET AVAILABLE (will be available soon)

At the end of the checkout chose Credit / Debit Card as payment options and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that The Royal Pets provides the utmost security on your payments. The Royal Pets has been operating in e-commerce in Kenya since 2014, with a proven record for top security around the payments processed.

What should I do when I cannot see a payment option at the check out?

If your desired payment option is NOT shown after you have entered your shipping information, you need to go back to your cart and retry. Ensure shipping information is entered correctly. If it is the case and you still cannot access Cash on Delivery, it may relate to your Region or some other very specific reasons: please contact our Customer Service Contact Center at 0708696992 or Message us on facebook or whatsapp

Are there any hidden charges like sales tax when I make a purchase on The Royal Pets?

There are no hidden charges when you make a purchase on The Royal Pets. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the delivery.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Kenya. For information on the exact charges please contact your issuing bank.

What steps does The Royal Pets take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that its not authorized by the owner of the card.

Which currencies does The Royal Pets accept?

We currently only Accept Kenya Shillings.

What is my card number, expiration date, and CVV/security code?

THIS FEATURE IS CURRENTLY UNAVAILABLE TILL CARD PAYMENTS ARE ENABLED
When paying with Debit / Credit card on The Royal Pets, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security Code. Please note that The Royal Pets doesn’t save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on The Royal Pets.

Unbeatable

Pet Treats Offers

Get your pets all excited and happy with our food and treats

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yOrder our ready-to-eat foods for your cats and dogs.

Pre-order whole foods

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Dog Boarding Policy

I understand you CANNOT guarantee the health of my pet. I understand and will not hold the boarding facility responsible for conditions that are unavoidable in boarding kennels, such as but not limited to weight loss, hair loss, upper respiratory infections, bronchitis, diarrhea, and fleas.

I understand ALL pets admitted to the boarding facility must be protected against communicable contagious diseases and must be free of internal and external parasites or
will be treated on entry at the owner / agent’s expense.

If vaccinations were performed elsewhere, I can provide written documentation of the Rabies vaccination administered by a licensed veterinarian within 24 hours of notification to do so in the event my pet should bite any person or other pet while on the boarding facility’s premises.

I understand that in the event of my pet’s illness, the staff will immediately attempt to contact me or my agent to discuss the problem and treatment options, but may not be able to contact me immediately and is therefore authorized to initiate appropriate treatment until or my agent can be reached.

Should an EMERGENCY arise, I authorize the medical staff to sedate my pet and/or perform such emergency procedures as may be necessary for the health of my pet until I can be notified. I agree to pay, in full, all charges for necessary services rendered for and to my pet.

I understand that the boarding facility is not responsible for loss or damage to personal items left with the pet including but not limited to leashes, collars, toys, and bedding.

The boarding facility is to use all reasonable precaution against injury, escape, or death of my pet. The boarding facility and staff will not be held liable for any problems that develop provided reasonable care and precautions are followed.

I understand that any problem that develops with my pet will be treated as noted above and I assume full responsibility for the treatment expense incurred.
If I neglect to pick up my pet within 5 days of the date scheduled for discharge, and do not notify you within that time period, you may assume that the pet is abandoned and are hereby authorized to dispose of the pet as you deem best and/or necessary.
I have been provided with a copy of the boarding policy handout/brochure explaining boarding policy and regulations.

Should any problem be observed (or develop):

Get grooming services today

A clean dog is a peaceful dog

Make the move, get an aquarium

Get Tanked up!
Email
info@theRoyalpets.com or royalpets254@gmail.com