Cancellation period / time frame
After Purchase and before Delivery
Orders can be cancelled up-to 6 hours After Purchase. This should be done only through a phone call. Cancellation can only be requested not less than 6 hours before the arranged time of delivery.
Orders can be cancelled with less than 6 hours to the arranged time of delivery, however, the delivery costs shall not be refunded.
After Purchase and Delivery
Order cannot be cancelled after purchase and delivery. Unless the goods are damaged/ defective / incorrectly delivered. However, other circumstances might be considered but this remains at our discretion.
Total Refundable amount
Before Purchase and before Delivery
Orders cancelled by the Royal Pets due to non-availability of goods.
- Costs of goods and shipping costs shal be refunded in full.
Order cancelled by clients more than 6 hours before agreed time of delivery:
- The costs of goods and shipping costs shall be refunded, less any banking charges incurred when sending back the money.
Goods that have already been begun shipping:
- The shipping costs shall not be refunded, cost of goods shall be refunded without any other deductions.
Method of Refund
Refunds are returned in the same form of payment used save for cash payments that shall be refunded using mobile money.
Damaged/ Defective / Incorrectly Delivered Goods
We will arrange the goods to be collected and swapped over at our expense
How to Request a Refund
Refunds shall be requested by phone only.
Shipping, Packaging and other costs
All costs incurred during returning goods are non-refundable.
Delivery charge on returning goods
Clients shall be charged all costs associated with sending goods back to us. This include but not limited to shipping costs and transaction costs.
Products returned after the cancellation period
Products can not be returned after the cancellation Period