Shipping Policy

Thank you for visiting The Royal Pets​. Following are the terms and conditions that constitute our Shipping Policy.

1.     Domestic Shipping Policy

1.1 Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

1.2 Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodDelivery ZoneEstimated delivery timeShipment cost
Self – ServicePick-up at our store1-2 business daysFree
In – House Delivery ServiceNairobi, Kiambu and its Environs1-2 business daysKes. 300
3rd Party Delivery ServiceOutside Nairobi and Kiambu and within Kenya1-3 business daysKes. 800
3rd Party Delivery ServiceUganda, Tanzania, South Sudan, Ethiopia1-7 business daysKes. 2,000

Delivery delays can occasionally occur.

1.3 Shipment to P.O. boxes addresses

The Royal Pets ships to addresses.

1.4 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped .

1.5 Customs, Duties and Taxes

The Royal Pets ​is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

1.6 Damages

The Royal Pets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

2.     International Shipping Policy

We currently do not ship outside the East African Community however Specific consideration can be made.

Refund Policy

Our ​Refund Policy​ provides detailed information about options and procedures for Refund your order.

Return Policy

Our ​Return Policy​ provides detailed information about options and procedures for returning your order.