Refund Policy

If the return or Exchange is approved as per our Return Policy, the following shall apply.

On approval, the refunds and timelines are as follows.

Payment MethodRefund MethodRefund Time (Once Refund Is Processed)
Credit/ Debit CardCredit/ Debit Card3-5 business days
Mobile money ( mpesa, airtel money … )Mobile money24 Hours
CashCash / mobile money24 Hours
Store CreditStore CreditImmediate
Store Gift CardStore CreditImmediate
Promotional Coupon CodeStore CreditImmediate

If your return is rejected, we will call you to explain the issue and you will need to collect the product from the shop it was dropped for review/assessment. If you do not collect the product within these seven (7) days it will be deemed as forfeited and we will dispose of in accordance with the Kenyan law.

We do not accept returns after the 7 day period.

If your product Warranty is valid, it typically offers protection against defects in workmanship, related to mechanical or electrical systems, and materials. Warranties do not cover damage to products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s maintenance advice provided in the user’s manual or warranty card. Any services fees and parts costs that are not covered by Warranty will be repaired/replaced at a cost.

If your product is out of warranty duration, you will be responsible for the repair cost. We suggest you to repair the product at the service center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.